Introducing CCPLS Delivers: A porch drop delivery service for library materials.

Eligibility requirements: CC citizens who are unable to come to the library due to medical issues or transportation limitations. Limited spots are available. Contact Eve Rynard (email here or call 434-332-9857) for more details and to sign up.

Introducing holds pickup in Concord, VA!

Participants can sign up to participate in CCPLS-Concord and take advantage of a holds pickup service via locker once per month.

How it works:

• Sign up as a CCPLS-Concord participant by contacting Eve Rynard (email here or call 434-332-9857).
• Communicate with Eve to place holds for items you wish to be delivered. You are able to have one delivery per month.
• You’ll be assigned a week of the month as “your week” to pick up. Each month on “your week,” your hold items will be delivered to an outdoor locker system at the Masonic Lodge in Concord.
  • The official name of the lodge is Reedy Spring Lodge No. 203, A.F. & A.M. of the Grand Lodge of Virginia. It is located at 110 Phoebe Pond Road, Concord, VA. See the map below.
• Use your assigned code to access your assigned locker anytime during “your week” to pick up your holds.
• A locker will be designated for any returns you might have.

Stuff to know:

• We can currently accommodate 20 participants.
• Participants may have 10 items at a time.
• This is a pilot project, so there will be hiccups along the way. Please be patient with us!
• The Masonic Lodge in Concord has graciously agreed to let us place the lockers on their property. Thank them, if you see them!

What to Do

1. Place your item(s) on hold through the Library’s online catalog or by calling your regular CCPLS branch location at least 24 hours in advance. (A helpful video can be found here.)
2. Wait until you receive a notification that your item(s) are available for pickup. (Note: Items placed on hold together are not guaranteed to be ready for pickup at the same time.)
3. After you receive your notification, please call the CCPLS branch location you selected to pick your item(s) up at and schedule a day and time for curbside pick-up.
4. When you arrive to pick up your item(s), please park in one of the designated spaces near the entrance of the library.
5. Call the library branch you are at to let us know you are here. You will be asked to confirm your name, library card number, and the items you are picking up.
6. After your item(s) have been checked out, a member of the library staff will place your item(s) on a table set up near the front of the library.
7. Exit your car and pick-up your items from the table.
8. If for some reason you are unable to make your pick-up appointment, please call the library as soon as possible to reschedule a pick-up day and time.

To Use Curbside Pick-Up

• You must have a physical library card. If you do not have or have lost your physical library card, please call the CCPLS branch closest to you to register for a card. A physical card will be mailed to you.
• Your library card must be current and in good standing (fines under $5). For questions regarding fines or expired cards, please contact your regular CCPLS library branch.
• There is a 10-item limit per pick-up, per library card, per day. Example 1: If a parent/guardian has multiple children with their own library card, each child may place up to 10 items on hold on their cards for curbside pick-up. When calling the library to reserve a curbside pick-up day and time, parents/guardians will need to let library staff know that they will also be picking up items on hold on their children’s cards. Example 2: If you have more than 10 arrived hold items on one library card, you will need to schedule two pick-up appointments on two separate days. Note: The regular DVD limit of 6 Adult DVDs and 6 Juvenile DVDs per library card is still in effect, and counts towards this 10 item limit.
• This service is for picking up items on hold, and only books, audiobooks, or DVDs. No other transactions will be handled through curbside.
• Item(s) can be renewed online by logging into your library account or by calling any CCPLS branch during business hours.
• We made a video to help! Click here.

Questions about ILL? Contact us at (434) 332-9660 or by email (ill@co.campbell.va.us)

Making Requests: Interlibrary Loan is the borrowing and lending of materials between libraries. It provides access to materials held at libraries outside of the CCPLS. Anyone with a Campbell County Public Library, Lynchburg Public Library, or Bedford Public Library card that is in good standing with the library may request Interlibrary Loan (ILL) items from other libraries not in these systems. Making an ILL request is as simple as filling out the application at any CCPLS library or by submitting the form here:

Practices & Guidelines: Our policy is in accordance with the Interlibrary Loan Code for the United States. Interlibrary Loan Code for the United States | Reference & User Services Association (RUSA) (ala.org)  Patrons or borrowing libraries who persistently disregard policy, lending periods, or returns may be refused borrowing privileges.

Eligible Materials: Items not owned by CCPLS, BPLS, or LPL system; books; copies of newspaper or periodical articles (if available)

Not Eligible Materials: Items owned by CCPLS, BPLS, or LPL system; books published in the current calendar year (i.e. any item published within one year of the ILL request date); audio and visual materials (i.e. music CDs, DVDs, audiobooks); reference and genealogy material; items printed before 1800; eBooks; textbooks/classroom related items; materials needed in less than two weeks

Limits & Fees:

• Due to the high volume of requests we receive, patrons are limited to 3 active requests at once.
• The item is borrowed from a library not belonging to our system. Any damage to the item will be the patron’s financial responsibility.
• There will be a $3 charge when the book arrives to offset the cost of return postage. This will need to be paid at the time of pickup of the ILL item.
• The library will attempt to borrow requested materials for free for patrons. (i.e. we will pass over library selections that charge a fee for the borrowing of their book)
• Overdue items will incur a $1 per day fee for each business day it is late.

Timeline:

• ILL items usually arrive to the Rustburg Library within 2-5 weeks of the initial request. We do not process rush requests, nor can we guarantee how long it will take to receive an item.
  • *Note: if your request does not get a response from other libraries within 4 weeks, the ILL coordinator will reach out to you about other methods of obtaining your item.
  • *If an ILL item is no longer needed, a patron may cancel the request before the item is borrowed by CCPLS and avoid charges. If the cancellation comes after the item has been ordered and shipped, the patron must still pay the $3 postage offset regardless of their need for the item.
• Upon arrival, ILL staff will place the item on hold for you and send it to your preferred pickup location. You will receive a notice that your item is available for pickup at your preferred branch, usually in the form of a telephone call or email (depending on your preferred method of contact). You will be able to pick up the ILL from the circulation desk at your preferred branch.
• ILL items have a large pink label wrapped around the front of the item, which includes the ILL Due Date, the condition of the book, and the checkout information needed by library staff members. DO NOT REMOVE THIS LABEL!
• Due dates on ILL materials are anywhere from 2-6 weeks from time of check-out. Branch staff will use the due date from the ILL label to check out to your account. Should you need a renewal, please be sure to reach out to the library well before your due date comes. Not all outside libraries will give renewals but the ILL coordinator will try to get the date extended for you.
• To return your ILL item, simply bring it back to the branch you picked it up from. Note that the items MUST be returned inside of the library, at the front desk, during business hours; DO NOT return ILL items in book drops!

FAQ

• How long will it take for the ILL item to arrive?
  • Items are usually received and processed within 2-5 weeks. The time may vary depending on the availability of the item, the location of the library willing to lend the item, and the way the item is shipped.
• How will I be notified when the ILL item is ready to be picked up?
  • You will be notified by staff by the method you indicated when filling out your library card application (by email or telephone!).
• Where do I pick up my ILL item?
  • ILL items must be picked up at the front circulation desk at the pick-up location you specify in the ILL application.
• Is there a charge for Interlibrary Loan?
  • While we will attempt to borrow the item for free from other libraries, we do charge a $3 fee to help offset the cost of the return postage. This fee must be paid at the time of pickup.
• How many requests can I submit at once?
  • Due to the high volume of requests we receive, patrons are limited to 3 active requests at once.
• How long can I keep an item borrowed through Interlibrary Loan?
  • The due date is set by the lending library and will be written on the front of your ILL item. Should you need a renewal, please reach out to library staff. The lending library determines if they will allow renewals and ILL staff will make the request for you.
• Why do I have to leave the pink slip on the books?
  • The pink slip has all the information needed for staff to identify the item and to correctly check the item in and out for you. It also provides you with the correct due date and the condition of the item as it arrived.
• What if I keep the item overdue or lose it?
  • Overdue items will incur a $1 per day fee for each business day it is late. Beyond that, failure to return the item on time jeopardizes our future borrowing privileges as Interlibrary Loan depends upon the good will of other libraries. Replacement charges from lending libraries can range from $20 to $500 if the item is not currently in print. Failure to return items properly, on time, and in good condition may lead to a patron’s Interlibrary Loan privileges being revoked.
• Where do I return ILL items?
  • To return your ILL item, simply bring it back to the branch you picked it up from. Note that the items MUST be returned inside of the library, at the front desk, during business hours; DO NOT return ILL items in book drops.